Virtuagym experienced a minor incident on April 17, 2024 affecting Website, lasting 7h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Website
Update timeline
- investigating Apr 17, 2024, 08:28 AM UTC
Following yesterday's release we noticed that we were having some issues on both Point of Sale and Check-in modules. The root causes for both issues are identified and are currently being fixed. We expect to have a solution implemented very quickly. We apologise for the inconvenience caused for all our clients.
- monitoring Apr 17, 2024, 10:22 AM UTC
A fix has been implemented, the operations are normalised and we're monitoring results.
- resolved Apr 17, 2024, 03:32 PM UTC
This incident has been resolved.