Virtuagym experienced a major incident on May 23, 2024 affecting API, lasting 20h 51m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating May 23, 2024, 01:21 PM UTC
We are currently investigating a spike in error counts for our API clusters.
- identified May 23, 2024, 01:23 PM UTC
The issue has been identified as a failed deployment of a configuration change. We are currently working on correcting this failed deployment.
- identified May 23, 2024, 01:39 PM UTC
We are continuing to work on a fix for this issue. The API cluster is now receiving requests with degraded capacity.
- identified May 23, 2024, 02:31 PM UTC
A fix has been deployed for the deployment failure, we are now verifying the new deployment is operating as expected.
- monitoring May 23, 2024, 03:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 24, 2024, 10:12 AM UTC
This incident has been resolved.