Virtuagym incident

Appointment schedule: Group classes are not shown in the app

Major Resolved View vendor source →

Virtuagym experienced a major incident on June 24, 2024 affecting Mobile Apps, lasting 65d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2024, 10:32 AM UTC
Resolved
Aug 29, 2024, 10:14 AM UTC
Duration
65d 23h
Detected by Pingoru
Jun 24, 2024, 10:32 AM UTC

Affected components

Mobile Apps

Update timeline

  1. investigating Jun 24, 2024, 10:32 AM UTC

    Some customers are experiencing issues with displaying group classes from the appointment schedule in the app. We are currently investigating the problem.

  2. identified Jun 25, 2024, 08:30 AM UTC

    The issue has been identified, and we are currently working on a solution.

  3. monitoring Jun 26, 2024, 08:41 AM UTC

    A fix has been implemented and we are monitoring the results. If you continue to experience any issues, please contact our support team.

  4. resolved Aug 29, 2024, 10:14 AM UTC

    This incident has been resolved.