Vintia incident

Degraded performance

Minor Ongoing View vendor source →

Vintia is currently experiencing a minor incident affecting Enviso platform and Enviso Cloud App and 1 more component, which began 223d ago. The vendor's full update timeline is below.

Started
Oct 06, 2025, 11:47 AM UTC
Resolved
Ongoing
Duration
● 222d 15h
Detected by Pingoru
Oct 06, 2025, 11:47 AM UTC

Affected components

Enviso platformEnviso Cloud AppEnviso Sales AppEnviso Trade AppEnviso Booking AppEnviso shopEnviso payEnviso insight

Update timeline

  1. monitoring Oct 06, 2025, 12:01 PM UTC

    We experienced degraded performance on some endpoints starting around 13:47 CET. The issue was identified and resolved shortly around 13:57 CET. All services are now operating normally. A more detailed post-mortem will follow soon. Thank you for your patience.

  2. investigating Oct 07, 2025, 09:31 AM UTC

    Dear customer, On October 6th, from 13:47 till 13:57 CEST, we experienced degraded performance on our Enviso platform. The incident was caused by a faulty downgrade of our caching component, which led to multiple restarts. As a result, our services were unable to access the cache properly and became unstable. To prevent similar issues in the future, we are enhancing our infrastructure deployment process to ensure greater reliability and stability. We sincerely apologize for the inconvenience and appreciate your understanding as we continue to strengthen our systems. Team Vintia