Viirtue experienced a minor incident on August 7, 2024 affecting Manager Portal, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Manager Portal
Update timeline
- identified Aug 07, 2024, 07:31 PM UTC
The Apollo cluster is experiencing an issue downloading call recording files from the portal. Our engineers are working on the issue and should have a fix soon. Updates to follow.
- monitoring Aug 07, 2024, 09:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2024, 10:03 PM UTC
This incident has been resolved.