Viirtue experienced a minor incident on August 29, 2024 affecting ViiBE, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2024, 11:42 AM UTC
We're seeing errors from an upstream font foundry which we use for icons (Font Awesome). We are actively investigating.
- resolved Aug 29, 2024, 11:51 AM UTC
The font issue has been resolved. Post mortem to follow.
- postmortem Aug 29, 2024, 11:51 AM UTC
Parts of ViiBE use FontAwesome \(Font Foundry\) for icon sourcing. On August 29th at 7:42 AM EDT, the engineering team encountered 403 errors from FontAwesome and began investigating. It was quickly identified that Viirtue's allotted monthly page views \(as tracked by FontAwesome\) had been exhausted, necessitating an upgrade to a higher tier. We have increased the allotment by a factor of 100X to support ViiBE's continued growth and ensure uninterrupted adoption.