Viirtue experienced a minor incident on September 16, 2024 affecting Analytics QoS, lasting 5d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2024, 05:54 PM UTC
We are currently investigating an issue with the Florida QoS server affecting the MoS scores in the portal. Updates to follow.
- identified Sep 16, 2024, 07:44 PM UTC
The issue has been identified and a fix will implemented tonight during a maintenance window. Updates to follow.
- identified Sep 17, 2024, 01:14 PM UTC
The potential fix we tried last night did not work. We are continuing to work with our partners to find a solution. Updates to follow.
- identified Sep 17, 2024, 01:52 PM UTC
We are continuing to work with our partners to find a solution. Please note that call quality remains unaffected by this issue. However, MoS scores in the call history will not be displayed until the matter is resolved.
- identified Sep 17, 2024, 06:27 PM UTC
We are continuing to work with our partners to find a solution. Please note that call quality remains unaffected by this issue. However, MoS scores in the call history will not be displayed until the matter is resolved.
- identified Sep 18, 2024, 02:54 PM UTC
We will be dispatching a tech to the data center tonight to troubleshoot a hardware issue affecting this server. Please note that call quality remains unaffected by this issue. However, MoS scores in the call history will not be displayed until the matter is resolved.
- identified Sep 19, 2024, 01:50 PM UTC
We continue working with our partners to find a solution to the hardware issue affecting analytics1-tpa. Please note that call quality remains unaffected by this issue. However, MoS scores in the call history will not be displayed until the matter is resolved.
- identified Sep 20, 2024, 01:17 PM UTC
A technician will be dispatched to the data center this weekend to replace hardware components affecting this server. Please note that call quality remains unaffected by this issue. However, MoS scores in the call history will not be displayed until the matter is resolved.
- identified Sep 21, 2024, 05:52 PM UTC
Technicians are onsite and are conducting remediation activities to restore service. No interruption is expected during this maintenance.
- resolved Sep 21, 2024, 08:46 PM UTC
The hardware issue affecting the analytics1-tpa server has been resolved, and MoS scores have been fully restored in the Zeus call history.