Viirtue experienced a minor incident on October 11, 2024 affecting Provisioning Server, lasting 4d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Provisioning Server
Update timeline
- identified Oct 11, 2024, 03:39 PM UTC
Viirtue's engineering team is actively addressing an issue impacting the button builder within the manager portal. A temporary solution is currently in place as we collaborate with our partners to develop a permanent resolution.
- identified Oct 11, 2024, 07:23 PM UTC
We are continuing to work on a fix for this issue. Updates to follow.
- identified Oct 14, 2024, 10:08 PM UTC
Our engineers are working with partners on a solution and will provide an update once it’s implemented.
- resolved Oct 16, 2024, 01:13 PM UTC
The NDP has been stabilized, and configuration adjustments will be implemented to prevent the recurrence of this issue.