Viirtue incident

Apollo - Poor QoS scores in the Portal

Notice Resolved View vendor source →

Viirtue experienced a notice incident on December 2, 2024 affecting Manager Portal and Analytics QoS, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2024, 04:56 PM UTC
Resolved
Dec 02, 2024, 04:56 PM UTC
Duration
—
Detected by Pingoru
Dec 02, 2024, 04:56 PM UTC

Affected components

Manager PortalAnalytics QoS

Update timeline

  1. resolved Dec 02, 2024, 04:56 PM UTC

    The QoS score discrepancies observed in the portal at approximately 10:30 AM Eastern have been resolved. Please note that these scores were inaccurate due to an issue with the analytics server and did not reflect actual call quality, which remained unaffected during this time.