Viirtue incident

Incident Report – Core2-NJ NMS Service Interruption

Minor Resolved View vendor source →

Viirtue experienced a minor incident on March 11, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2025, 08:12 PM UTC
Resolved
Mar 11, 2025, 07:00 PM UTC
Duration
—
Detected by Pingoru
Mar 11, 2025, 08:12 PM UTC

Update timeline

  1. resolved Mar 11, 2025, 08:12 PM UTC

    Date: March 11, 2025 Time: 14:44:57 EST At approximately 14:44:57 EST on March 11, the NMS service on core2-nj (primary core processing service) experienced a crash, resulting in the temporary disruption of some active calls and device registrations. The service automatically restarted within seconds, and all impacted services recovered immediately. An open ticket is already in place with NetSapiens for further investigation into the root cause. We will provide updates as more information becomes available. Please reach out Support if you have any questions or concerns.