VETtrak experienced a critical incident on November 18, 2022 affecting SMS Delivery Service, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
SMS Delivery Service
Update timeline
- investigating Nov 18, 2022, 12:14 AM UTC
We are experiencing an outage with our external SMS provider. A support case has been logged with them and further information will be provided, when we have more information. Rest assured we are monitoring this closely and when we can confirm things are operational again we will update this incident.
- resolved Nov 18, 2022, 01:00 AM UTC
The service has been restored and all queued SMS messages have been sent. If you continue to experience issues, please contact us at [email protected]