VETtrak experienced a major incident on December 9, 2022 affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbark
Update timeline
- identified Dec 09, 2022, 06:22 AM UTC
We are experiencing an event that has caused a SQL server node fail-over. The node is recovering and all services will be online once database consistency checks have taken place. This can take approximately 30-60 mins dependent on the nature of incident that caused the issue. Rest assured we are monitoring this closely and when we can confirm things are operational again we will update this incident for you, however please stand by.
- resolved Dec 09, 2022, 06:54 AM UTC
This incident has been resolved.