VETtrak incident

Unique Student Identifier (USI) Outage - 27/02/2023

Major Resolved View vendor source →

VETtrak experienced a major incident on February 27, 2023 affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2023, 12:41 AM UTC
Resolved
Feb 28, 2023, 02:44 AM UTC
Duration
1d 2h
Detected by Pingoru
Feb 27, 2023, 12:41 AM UTC

Affected components

VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery ServiceUnique Student Identifier (USI) (3rd Party)

Update timeline

  1. investigating Feb 27, 2023, 12:41 AM UTC

    We are currently aware of an incident impacting access to the Unique Student Identifier (USI) system. This is a 3rd party system which we have no control over and as such, this message has been posted for informational purposes only.

  2. resolved Feb 28, 2023, 02:44 AM UTC

    This incident has been resolved.