VETtrak experienced a major incident on May 11, 2023 affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Update timeline
- investigating May 11, 2023, 06:51 AM UTC
We are currently aware of an incident impacting access to the VETEmbark System, a recent update has caused this to be non-functional currently. This is being investigated and more information will be provided shortly.
- resolved May 11, 2023, 07:18 AM UTC
The VETembark service has been restored. Unfortunately, due to an issue we have had to revert to the previous version. We will aim to redeploy this update early next week.