VETtrak experienced a major incident on July 19, 2023 affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Update timeline
- investigating Jul 19, 2023, 03:09 AM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly.
- resolved Jul 19, 2023, 04:03 AM UTC
This incident has been resolved.