VETtrak incident

VETtrak Website Outage - 01/11/2023 - Updated 2/11/2023

Major Resolved View vendor source →

VETtrak experienced a major incident on November 1, 2023 affecting VETtrak Website and VETtrak Desktop Software and 1 more component, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2023, 12:00 AM UTC
Resolved
Nov 02, 2023, 11:00 PM UTC
Duration
1d 22h
Detected by Pingoru
Nov 01, 2023, 12:00 AM UTC

Affected components

VETtrak WebsiteVETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service

Update timeline

  1. investigating Nov 01, 2023, 12:00 AM UTC

    We are currently aware of an incident impacting access to the VETtrak website. This is being investigated and more information will be provided shortly.

  2. identified Nov 01, 2023, 11:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 02, 2023, 10:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 02, 2023, 11:00 PM UTC

    This incident has been resolved.