VETtrak incident

VETSurvey Outage - 03/11/2023

Minor Resolved View vendor source →

VETtrak experienced a minor incident on November 3, 2023 affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more component, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2023, 01:51 AM UTC
Resolved
Nov 03, 2023, 04:38 AM UTC
Duration
2h 46m
Detected by Pingoru
Nov 03, 2023, 01:51 AM UTC

Affected components

VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service

Update timeline

  1. investigating Nov 03, 2023, 01:51 AM UTC

    We are currently aware of an incident impacting access to the VETSurvey site for some clients. This is being investigated and more information will be provided shortly.

  2. resolved Nov 03, 2023, 04:38 AM UTC

    This incident has been resolved.