VETtrak experienced a minor incident on June 14, 2024 affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Update timeline
- investigating Jun 14, 2024, 05:18 AM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly. This is impacting some customers access to the hosting environment and the clearing of user licences at log off.
- resolved Jun 14, 2024, 05:40 AM UTC
This incident has been resolved.