VETtrak experienced a major incident on July 15, 2024 affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more component, lasting 18h 48m. The incident has been resolved; the full update timeline is below.
Affected components
VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Update timeline
- investigating Jul 15, 2024, 04:40 AM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly.
- resolved Jul 15, 2024, 11:29 PM UTC
Services were restored overnight.