VETtrak experienced a minor incident on August 2, 2024 affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Update timeline
- investigating Aug 02, 2024, 01:25 AM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment, specially VETEnrol. This is being investigated and more information will be provided shortly.
- resolved Aug 02, 2024, 01:36 AM UTC
This incident has been resolved.