VETtrak experienced a critical incident on October 15, 2024 affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 15, 2024, 04:23 AM UTC
We are experiencing an event that has caused a SQL server node fail-over. The node is recovering and all services will be online once database consistency checks have taken place. This can take approximately 30-90 mins dependent on the nature of incident that caused the issue. Rest assured we are monitoring this closely and when we can confirm things are operational again we will update this incident for you, however please stand by.
- monitoring Oct 15, 2024, 04:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2024, 04:47 AM UTC
This incident has been resolved.