Verkada incident

Unable to open chat conversations with Verkada Support

Notice Resolved View vendor source →

Verkada experienced a notice incident on October 20, 2025 affecting Verkada Support, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:38 AM UTC
Resolved
Oct 20, 2025, 01:19 PM UTC
Duration
5h 41m
Detected by Pingoru
Oct 20, 2025, 07:38 AM UTC

Affected components

Verkada Support

Update timeline

  1. identified Oct 20, 2025, 07:38 AM UTC

    Our 3rd party provider is currently working through an outage. During this time, users will be unable to contact Verkada Support through chat. If you need support, reach out to [email protected] or give us a call: North America: +1 (650) 514-2500 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300

  2. monitoring Oct 20, 2025, 12:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 01:19 PM UTC

    This incident has been resolved.