Verkada incident

Devices reporting offline & firmware updates failing

Minor Resolved View vendor source →
Started
Mar 31, 2026, 09:28 PM UTC
Resolved
Mar 31, 2026, 11:10 PM UTC
Duration
1h 42m
Detected by Pingoru
Mar 31, 2026, 09:28 PM UTC

Affected components

AlarmsIntercomCellular Gateway

Update timeline

  1. investigating Mar 31, 2026, 09:28 PM UTC

    We are investigating devices falsely reporting as offline in Command, this is affecting multiple product lines including cameras, intercoms and alarms. We are also aware camera firmware updates are failing.

  2. investigating Mar 31, 2026, 10:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 31, 2026, 10:25 PM UTC

    We are working on mitigating the issue, we have restored camera firmware upgrade functionality.

  4. monitoring Mar 31, 2026, 10:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 31, 2026, 11:10 PM UTC

    This incident has been resolved.

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