Verkada incident

Some devices are unable to upgrade firmware

Minor Resolved View vendor source →
Started
Apr 01, 2026, 08:51 PM UTC
Resolved
Apr 02, 2026, 01:03 AM UTC
Duration
4h 11m
Detected by Pingoru
Apr 01, 2026, 08:51 PM UTC

Affected components

Device Claiming

Update timeline

  1. investigating Apr 01, 2026, 08:51 PM UTC

    We are currently investigating issues with our over-the-air (OTA) firmware upgrade system. Your devices will still function normally while we resolve these issues.

  2. resolved Apr 02, 2026, 01:03 AM UTC

    We have resolved an issue with delayed device upgrades caused by an infrastructure resource bottleneck. Devices should continue to process firmware upgrades on their regular schedule.

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