Platform is down
Affected: Current status by service (Platform)
Timeline · 2 updates
- investigating Oct 15, 2026, 12:06 AM UTC
Platform went down.
- resolved Oct 15, 2026, 12:25 AM UTC
Platform recovered.
Verisoul Outage History
Verisoul is up right nowVerisoul had 5 outages in the last 2 years totaling 11h 2m of downtime, averaging 0.2 incidents per month.
There were 5 Verisoul outages since November 18, 2025 totaling 11h 2m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Degraded API performance
Affected: Current status by service (Platform)
Timeline · 2 updates
- investigating Jul 24, 2026, 03:10 AM UTC
We’re currently experiencing elevated error rates and increased latency across portions of our API. Affected requests may return HTTP 500 errors or experience slower-than-normal response times. Not all endpoints are impacted, and we are actively investigating the issue.
- resolved Jul 24, 2026, 01:10 PM UTC
API performance has returned to normal. Error rates and latency have recovered, and all endpoints are operating normally. We will continue monitoring the platform to ensure stability.
Platform and FaceMatch & ID Check are down
Affected: Current status by service (Platform)
Timeline · 2 updates
- investigating Jun 22, 2026, 04:46 PM UTC
Platform went down.
- resolved Jun 22, 2026, 05:30 PM UTC
FaceMatch & ID Check recovered.
Degraded email_score availability
Affected: Current status by service (Platform)
Timeline · 1 update
- resolved Mar 25, 2026, 03:46 AM UTC
The real-time email_score field returned by the API may be delayed or temporarily unavailable for some sessions. This is caused by a upstream rate-limiting issue with one of our email intelligence data providers, which is delaying the completion of the email enrichment pipeline. We are actively working on a fix to smooth out request throughput and restore normal processing times.
Degraded Performance due to Cloudflare Outage
Affected: Current status by service (Platform)
Timeline · 1 update
- resolved Nov 18, 2025, 01:47 PM UTC
Cloudflare’s global outage is still ongoing, and while their network has become more stable, intermittent routing issues may continue. This means you may still see occasional slow loading or elevated error rates as the situation fully recovers. We’re continuing to monitor the upstream incident and will share further updates as Cloudflare stabilizes their systems.