Verifymy incident

Issues with third-party authentication provider

Minor Resolved View vendor source →

Verifymy experienced a minor incident on October 30, 2023 affecting Livestream Moderation and Human Moderation, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 08:51 PM UTC
Resolved
Oct 30, 2023, 10:44 PM UTC
Duration
1h 52m
Detected by Pingoru
Oct 30, 2023, 08:51 PM UTC

Affected components

Livestream ModerationHuman Moderation

Update timeline

  1. identified Oct 30, 2023, 08:51 PM UTC

    We're having issues with Auth0, which handles the user permissions for our moderation systems.

  2. monitoring Oct 30, 2023, 09:22 PM UTC

    Auth0 reported that it has been solved. We're monitoring it to make sure everything is back up and running. https://status.auth0.com/incidents/0wnt9fdgq7q3

  3. resolved Oct 30, 2023, 10:44 PM UTC

    This incident has been resolved.