Verify incident

Verify Global Email – OWA Login Page Not Loading for Some Users

Verify experienced a notice incident on April 3, 2025 affecting Email, lasting 15h 14m. The incident has been resolved; the full update timeline is below.

Started: Apr 03, 2025, 03:01 PM UTC
Resolved: Apr 04, 2025, 06:16 AM UTC
Duration: 15h 14m
Detected by Pingoru: Apr 03, 2025, 03:01 PM UTC

Affected components

Update timeline

monitoring Apr 03, 2025, 03:01 PM UTC

Following last night's successful email maintenance, we are seeing isolated reports of users unable to load the Outlook Web App (OWA) login page at https://mail.verifyglobal.com. This is not a system-wide issue but is instead related to residual browser cache from the previous email environment. If you are experiencing trouble accessing OWA, we recommend clearing your browser cache and trying again. You can also open the URL in a private or incognito browser window. In many cases, performing a hard refresh on the page (by pressing Ctrl + F5) will resolve the issue immediately. We will continue to monitor the environment, but no changes to mail services or backend systems are required at this time. If you continue to experience issues, please open a ticket on the Verify Global Support Portal.
resolved Apr 04, 2025, 06:16 AM UTC

We’ve completed monitoring and are no longer receiving reports of difficulty accessing the Outlook Web App (OWA). If you continue to experience any issues, please open a ticket on the Verify Global Support Portal.