Verified incident

BankID Norway signing issues with larger PDF documents

Major Resolved View vendor source →

Verified experienced a major incident on October 19, 2026, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 01:38 PM UTC
Resolved
Oct 20, 2026, 02:52 PM UTC
Duration
1d 1h
Detected by Pingoru
Oct 19, 2026, 01:38 PM UTC

Update timeline

  1. identified Oct 19, 2026, 01:38 PM UTC

    We are currently investigating an issue affecting BankID Norway signing for documents larger than 7 MB. Affected users may encounter an error when attempting to complete the signing process. We have identified the cause and are working on a fix. Once the issue is resolved, affected users will be able to retry signing using their existing invitation, without needing to create a new envelope. We apologize for the inconvenience and will provide an update as soon as the fix is in place.

  2. resolved Oct 20, 2026, 02:52 PM UTC

    We've now resolved the incident. Thank you for your patience.