Verifiable Outage History

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Verifiable had 7 outages in the last 2 years totaling 46h 56m of downtime — averaging 0.3 incidents per month.

There were 7 Verifiable outages since March 4, 2025 totaling 46h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.verifiable.com

Major September 16, 2026

Salesforce dependency disruption

Detected by Pingoru
Sep 16, 2026, 12:58 PM UTC
Resolved
Sep 16, 2026, 07:35 PM UTC
Duration
6h 36m
Affected: Salesforce Package
Timeline · 3 updates
  1. identified Sep 16, 2026, 12:58 PM UTC

    Salesforce is experiencing an ongoing service disruption that may cause delays, intermittent errors, or temporary unavailability in features and workflows that depend on Salesforce. Salesforce is rolling out a fix and reports that most affected instances are recovering. Some instances continue to experience errors while additional recovery steps are completed. A full resolution time has not yet been confirmed. Further updates will be shared as more information becomes available. https://status.salesforce.com/incidents/20004433

  2. monitoring Sep 16, 2026, 05:35 PM UTC

    Monitoring — Salesforce dependency recovery Salesforce reports that service health has remained stable since 15:26 UTC, with no confirmed ongoing impact related to this incident. The mitigation remains in place while Salesforce completes final validation and applies additional preventive measures. We are keeping this incident open pending confirmation of full resolution and will share further updates as available. https://status.salesforce.com/incidents/20004433

  3. resolved Sep 16, 2026, 07:35 PM UTC

    Resolved Salesforce dependency disruption Salesforce has confirmed that service stability and performance have returned to expected levels and has declared the incident resolved. We are closing this incident. Salesforce will conduct a review to determine the underlying cause and identify measures to prevent recurrence.

Read the full incident report →

Minor September 4, 2026

Salesforce/Verifiable Application Connectivity

Detected by Pingoru
Sep 04, 2026, 12:36 AM UTC
Resolved
Sep 04, 2026, 08:42 PM UTC
Duration
20h 5m
Affected: Salesforce Package
Timeline · 2 updates
  1. identified Sep 04, 2026, 12:36 AM UTC

    Recent Salesforce configuration changes have disrupted application connectivity for some customers. We are updating system settings and providing guidance to restore full connectivity. For any additional questions, please contact [email protected] or your primary account contact.

  2. resolved Sep 04, 2026, 08:42 PM UTC

    The Salesforce configuration changes affecting application connectivity have been fully addressed. System settings have been updated, and normal application connectivity has been restored for all impacted customers. For any additional questions, please contact [email protected] or your primary account contact.

Read the full incident report →

Minor October 20, 2025

Missing Metadata in Salesforce

Detected by Pingoru
Oct 20, 2025, 05:02 PM UTC
Resolved
Oct 20, 2025, 11:30 PM UTC
Duration
6h 28m
Affected: Salesforce Package
Timeline · 6 updates
  1. investigating Oct 20, 2025, 03:03 PM UTC

    We are aware that some customers are experiencing missing metadata (such as provider types) in Salesforce. Our team is actively investigating the issue and will provide an update as soon as more information becomes available.

  2. identified Oct 20, 2025, 06:32 PM UTC

    We have identified the issue and are working on a solution to restore the missing metadata for affected organizations. The metadata is refreshed through a background job that syncs values from our platform to Salesforce to populate picklists. Due to the ongoing issues with our cloud provider, this job inadvertently cleared those cached values. The affected metadata is redundant and can be safely restored without any impact on customer data. We will share further updates as more information becomes available.

  3. identified Oct 20, 2025, 06:43 PM UTC

    We are working to populate the cache for the missing metadata for affected organizations. A fix is currently being validated, and deployment will begin once we are confident it can be applied safely. We will share another update as soon as more information becomes available.

  4. identified Oct 20, 2025, 09:42 PM UTC

    The fix to repopulate the metadata cache has been validated and is now being deployed to all affected organizations. We will provide another update once all organizations have been successfully updated.

  5. monitoring Oct 20, 2025, 10:58 PM UTC

    The fix has been deployed to most affected organizations, and we’re seeing improved performance. We’ll continue to monitor to ensure full recovery across all affected organizations.

  6. resolved Oct 21, 2025, 12:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Slow Verification Throughput

Detected by Pingoru
Oct 20, 2025, 03:02 PM UTC
Resolved
Oct 20, 2025, 11:34 PM UTC
Duration
8h 31m
Affected: Platform APIPlatform API
Timeline · 6 updates
  1. monitoring Oct 20, 2025, 03:02 PM UTC

    We are currently experiencing performance degradation due to ongoing issues at our cloud provider. As a result, verifications may take longer than usual to complete. When starting a verification, you may see a message stating it can take up to 24 hours. In most cases, processing will be faster, but delays are possible until the underlying issue is resolved.

  2. monitoring Oct 20, 2025, 03:26 PM UTC

    We have received reports of general slowness in the application. All systems are operational but currently experiencing degraded performance. We are monitoring the situation closely and will provide updates as more information becomes available.

  3. monitoring Oct 20, 2025, 06:05 PM UTC

    We are still experiencing issues with our cloud provider. To safeguard data integrity, we have temporarily paused verifications and background actions. All requests will continue to be accepted and queued for processing once services are re-enabled. During this period, you may notice slower performance. We will share updates as more information becomes available.

  4. monitoring Oct 20, 2025, 08:21 PM UTC

    Monitoring - Performance Update All systems are operational, though we’re still observing slightly elevated latency. The platform is functioning near normal capacity, and our team will continue to monitor performance closely and update when applicable.

  5. monitoring Oct 20, 2025, 11:33 PM UTC

    Resolved - All Systems Operational All metrics and functionality are normal on our end, and our cloud provider (AWS) has cleared their incident. We’re marking our platform as fully operational and closing this incident.

  6. resolved Oct 21, 2025, 07:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Infrastructure Service Degradation

Detected by Pingoru
Oct 20, 2025, 06:55 AM UTC
Resolved
Oct 20, 2025, 12:10 PM UTC
Duration
5h 14m
Affected: Platform APIPlatform APIWeb AppWeb AppDocumentationDocumentationSalesforce Package
Timeline · 4 updates
  1. investigating Oct 20, 2025, 11:26 AM UTC

    We are noticing an increased error rate on our infrastructure services.

  2. identified Oct 20, 2025, 11:30 AM UTC

    The issue has been identified. Our cloud provider is experiencing significant errors impacting multiple of our services. We are closely monitoring the provider’s recovery efforts and will update as their mitigation progresses.

  3. monitoring Oct 20, 2025, 11:35 AM UTC

    We are seeing signs of recovery. Most systems are operating normally, though some services may still experience slower performance as recovery continues. We’ll keep monitoring and share updates as the situation improves.

  4. resolved Oct 20, 2025, 12:21 PM UTC

    All services have fully recovered, and verification performance has returned to normal. We’ll keep monitoring to ensure continued stability, but no additional impact is anticipated.

Read the full incident report →

Notice August 7, 2025

Communication issues between Salesforce and Verifiable's platform

Detected by Pingoru
Aug 07, 2025, 07:33 PM UTC
Resolved
Aug 07, 2025, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 07, 2025, 07:33 PM UTC

    On 08/07/2025 between approximately 06:45 and 10:00 ET there has been an interruption in the communication between the Verifiable Platform and Salesforce. The extend of this disruption was limited to callouts to the platform made from "Verifiable Action Requests". These are typically used in Salesforce for background processes and are not noticed directly when using Salesforce. An exception to this is the use of the "Export PDF - Report Builder" functionality as this activity also utilizes one of these background processes. When using this functionality during this time window you might have noticed an error message. This error message might have been misleading as it stated that the provider could not be found, while in reality the Verifiable platform could not be reached. The communication has since been restored and the functionality should behave as normal again.

Read the full incident report →

Notice March 4, 2025

Intermittent outage

Detected by Pingoru
Mar 04, 2025, 07:39 PM UTC
Resolved
Mar 04, 2025, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 04, 2025, 07:39 PM UTC

    The Verifiable platform experienced a database issue earlier today that resulted in some users experiencing an outage or degraded service levels. Our engineering team was able to fix the issue and restore the service quickly. We apologize for any inconvenience experienced by our end users due to this incident.

Read the full incident report →