Verifiable experienced a minor incident on October 20, 2025 affecting Platform API and Platform API, lasting 8h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 03:02 PM UTC
We are currently experiencing performance degradation due to ongoing issues at our cloud provider. As a result, verifications may take longer than usual to complete. When starting a verification, you may see a message stating it can take up to 24 hours. In most cases, processing will be faster, but delays are possible until the underlying issue is resolved.
- monitoring Oct 20, 2025, 03:26 PM UTC
We have received reports of general slowness in the application. All systems are operational but currently experiencing degraded performance. We are monitoring the situation closely and will provide updates as more information becomes available.
- monitoring Oct 20, 2025, 06:05 PM UTC
We are still experiencing issues with our cloud provider. To safeguard data integrity, we have temporarily paused verifications and background actions. All requests will continue to be accepted and queued for processing once services are re-enabled. During this period, you may notice slower performance. We will share updates as more information becomes available.
- monitoring Oct 20, 2025, 08:21 PM UTC
Monitoring - Performance Update All systems are operational, though we’re still observing slightly elevated latency. The platform is functioning near normal capacity, and our team will continue to monitor performance closely and update when applicable.
- monitoring Oct 20, 2025, 11:33 PM UTC
Resolved - All Systems Operational All metrics and functionality are normal on our end, and our cloud provider (AWS) has cleared their incident. We’re marking our platform as fully operational and closing this incident.
- resolved Oct 21, 2025, 07:43 AM UTC
This incident has been resolved.