VergeSense experienced a major incident on November 18, 2025 affecting AWS and API and 1 more component, lasting 12h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:06 PM UTC
We are currently investigating elevated platform error rates.
- investigating Nov 18, 2025, 12:15 PM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2025, 12:40 PM UTC
We have identified a service outage as the source of the elevated platform error rates.
- identified Nov 18, 2025, 01:19 PM UTC
We continue to monitor the service outage progress and are evaluating alternative mitigation options that we have available.
- identified Nov 18, 2025, 02:15 PM UTC
We are continuing to evaluate mitigation options.
- monitoring Nov 18, 2025, 02:45 PM UTC
The service outage has been fixed, so the incident should be resolved. We're continuing to monitor to ensure our services are back to normal.
- monitoring Nov 18, 2025, 04:37 PM UTC
Service may have intermittent errors still, but should be moving towards full recovery.
- monitoring Nov 18, 2025, 05:50 PM UTC
There should no longer be any degraded performance in our services. We're continuing monitoring to ensure everything has recovered.
- resolved Nov 19, 2025, 12:26 AM UTC
This incident has been resolved.