VERA contracts incident

Incident with exporting PDFs

Major Resolved View vendor source →

VERA contracts experienced a major incident on February 12, 2024 affecting VERA Production, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2024, 09:52 AM UTC
Resolved
Feb 12, 2024, 10:27 AM UTC
Duration
34m
Detected by Pingoru
Feb 12, 2024, 09:52 AM UTC

Affected components

VERA Production

Update timeline

  1. investigating Feb 12, 2024, 09:52 AM UTC

    It seems like our external provider for PDF export (PDFShift) is currently having an issue. Therefore currently the export of PDFs is not working properly. We already contacted them and hope they get it fixed asap. Thanks for your understanding!

  2. resolved Feb 12, 2024, 10:27 AM UTC

    This incident has been resolved.