VERA contracts incident

Issue with event processing

Major Resolved View vendor source →

VERA contracts experienced a major incident on December 18, 2024 affecting VERA Production, lasting 10h 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 04:59 PM UTC
Resolved
Dec 19, 2024, 03:26 AM UTC
Duration
10h 26m
Detected by Pingoru
Dec 18, 2024, 04:59 PM UTC

Affected components

VERA Production

Update timeline

  1. investigating Dec 18, 2024, 04:59 PM UTC

    We experienced some issues with the user management which also has an effect on other parts of the application. Also creating new contracts is currently not possible. We are investigating the cause of the incident and will try to fix it as quick as possible.

  2. resolved Dec 19, 2024, 03:26 AM UTC

    We applied a temporary workaround and will provide a permanent fix within the next days.