Venice experienced a minor incident on April 15, 2025 affecting Venice App and Venice API and 1 more component, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 15, 2025, 04:28 AM UTC
Venice.ai is experiencing DNS resolution issues with its primary domain name - (venice.ai). We are working with our domain registrar to restore service as quickly as possible. We will continue to provide updates as available through this status website.
- identified Apr 15, 2025, 05:19 AM UTC
We are continuing to work towards a remedy for the primary domain (venice.ai) for Venice app users. API users can replace their base URLs from https://api.venice.ai to https://venice-api.ai to re-gain access to Venice's APIs. IE, replace https://api.venice.ai/api/v1/image/generate with https://venice-api.ai/api/v1/image/generate. This will route to the Venice infrastructure, bypassing the issue with the primary domain.
- identified Apr 15, 2025, 05:24 AM UTC
API service is now restored through the secondary domain name.
- identified Apr 15, 2025, 06:07 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 15, 2025, 06:24 AM UTC
We are continuing to work towards a remedy for the primary domain (venice.ai) for Venice app users. Venice API documentation is now available at https://docs.venice-api.ai.
- monitoring Apr 15, 2025, 07:28 AM UTC
A fix has been pushed for the venice.ai domain and we are tracking proper resolution. We will update this status page when we have confirmed resolution is properly working globally.
- identified Apr 15, 2025, 07:31 AM UTC
We are working to remedy issues with authentication now that DNS is resolving. We will post an update once we have additional information.
- monitoring Apr 15, 2025, 07:37 AM UTC
Proper DNS is now propagating globally and may take several hours depending on your location. The docs site should be accessible again at https://docs.venice.ai. API users should be able to access https://api.venice.ai. We are continuing to monitor for proper resolution and will update this thread once we've confirmed things are working globally.
- monitoring Apr 15, 2025, 07:56 AM UTC
The Venice API and the Venice API docs site are fully operational. We are investigating issues with Web 3 logins.
- resolved Apr 15, 2025, 08:16 AM UTC
All services are back online and traffic is flowing as expected to Venice's infrastructure. Some users may see continued connectivity issues depending on their local DNS caches which should resolve themselves in the coming hours. If you continue to experience issues, please reach out to [email protected] and we can provide additional assistance.