Venice experienced a major incident on June 5, 2025 affecting Venice App and Venice API, lasting 12h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Venice AppVenice API
Update timeline
- identified Jun 05, 2025, 03:45 PM UTC
Venice's Outerface service which provides our API layer for the app has been experiencing periods of instability. These are manifesting as errors in the app experience (key loading screen stuck on a loop and "Failed to fetch (outerface.venice.ai)" errors). For API users, these may result in responses returning as a 503 status code. We are actively working on a resolution.
- resolved Jun 06, 2025, 04:10 AM UTC
This issue has been resolved and error rates are now back to normal levels.