Venice incident

High Database Load Causing Degraded Performance

Minor Resolved View vendor source →

Venice experienced a minor incident on July 28, 2025 affecting Venice App and Venice API, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 08:43 PM UTC
Resolved
Jul 28, 2025, 10:09 PM UTC
Duration
1h 25m
Detected by Pingoru
Jul 28, 2025, 08:43 PM UTC

Affected components

Venice AppVenice API

Update timeline

  1. investigating Jul 28, 2025, 08:43 PM UTC

    We're currently investigating an issue causing high database load, which is leading to degraded performance across the app. Our engineering team is actively working to identify the root cause and restore full performance as quickly as possible.

  2. investigating Jul 28, 2025, 08:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 28, 2025, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2025, 10:09 PM UTC

    This incident has been resolved.