Venice experienced a notice incident on October 13, 2025 affecting Venice App and Venice API, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2025, 04:22 PM UTC
Several models are degraded or offline due to an issue at one of our partner data centers.
- investigating Oct 13, 2025, 04:22 PM UTC
We are continuing to investigate this issue.
- investigating Oct 13, 2025, 05:54 PM UTC
Most models are now functional but some remain in a partially degraded state. New capacity is coming online from other data centers to accommodate traffic.
- investigating Oct 13, 2025, 07:36 PM UTC
All models are functional. Capacity is still being added to several models.
- investigating Oct 13, 2025, 08:21 PM UTC
All models are now performing within operational parameters. We are working with our partner to better understand the root cause of the incident. Thank you for your patience.
- investigating Oct 13, 2025, 08:21 PM UTC
We are continuing to investigate this issue.
- resolved Oct 13, 2025, 08:22 PM UTC
This incident has been resolved.