Vector experienced a minor incident on September 4, 2025 affecting Direct Monitoring (Web App (app.withvector.com)) and Direct Monitoring (Core Services (API Requests)) and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Monitoring (Web App (app.withvector.com))Direct Monitoring (Core Services (API Requests))Direct Monitoring (Mobile Web (m.withvector.com))
Update timeline
- investigating Sep 04, 2025, 04:09 PM UTC
We are currently investigating reports of degraded performance. Our engineering team is actively working to investigate and implement a solution. We will provide an update as soon as more information becomes available. Thank you for your patience.
- resolved Sep 04, 2025, 07:16 PM UTC
We’ve identified the root cause of the issue and deployed a fix. System performance has since stabilized and should now be back to normal. We truly appreciate your patience and partnership as we worked to resolve this.