Vasion had 7 outages in the last 2 years totaling 557h 46m of downtime — averaging 0.3 incidents per month.
There were 7 Vasion outages since June 25, 2025 totaling 557h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
This incident has been resolved.
Monday, October 13th, 2025 **Intermittent Timeout Issues When Accessing Instance** **Issue Summary:** On 13 October 2025, between 5:13 PM UTC and 6:38 PM UTC, some users with instances hosted in printercloud6 experienced intermittent timeout or connection failure issues when accessing the platform. **Root Cause:** Multiple compute nodes became unresponsive, resulting in intermittent issues accessing other resources. **Resolution:** The affected compute nodes were identified and replaced. **Mitigation:** To address this issue going forward, additional monitors have been added. Our engineering teams’ investigation is still ongoing. Once further information is identified regarding what caused the nodes to become unresponsive, measures will be implemented to prevent this issue from occurring on compute nodes going forward. **Conclusion:** We acknowledge that this had an impact on some customers. We thank you for your patience as we resolved this service disruption.