Vantiv experienced a major incident on September 26, 2025 affecting Transaction API and Control Panel, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction APIControl Panel
Update timeline
- investigating Sep 26, 2025, 09:48 PM UTC
We are currently investigating issues connecting to the gateway portals and API.
- identified Sep 26, 2025, 10:56 PM UTC
Our Site Reliability Engineers have identified issue. We appreciate your patience while our team looks into this.
- monitoring Sep 26, 2025, 10:58 PM UTC
Service has returned to normal and we are monitoring for further issues.
- monitoring Sep 26, 2025, 11:00 PM UTC
Service has returned to normal and we are monitoring for further issues.
- resolved Sep 27, 2025, 12:06 AM UTC
Our systems experienced connectivity issues between 15:43 CDT to 17:38 CDT affecting api transactions, query api, control panel access. Service has been restored and we have not seen any issues since that time.