EU Region Degraded Performance

Update timeline

1. investigating May 01, 2026, 10:25 AM UTC

   We are currently investigating elevated error rates affecting our EU region. US and AUS regions are not affected.

2. identified May 01, 2026, 11:41 AM UTC

   We have identified the cause of this incident and are actively working to resolve it. EU region users may continue to experience errors or inability to access the platform while this work is ongoing. US and AUS regions remain unaffected.

3. monitoring May 01, 2026, 01:03 PM UTC

   Error rates have returned to normal levels and EU region users should be able to access the platform. We are continuing to monitor closely to confirm stability.

4. identified May 01, 2026, 02:35 PM UTC

   We are continuing to investigate an issue affecting our EU region. While error rates had returned to normal levels earlier today, we have identified that recovery of our EU infrastructure is taking longer than expected. EU region users may continue to experience intermittent errors or degraded performance. Our team is actively working to expedite recovery. All other regions remain unaffected.

5. monitoring May 01, 2026, 04:34 PM UTC

   Error rates have returned to normal levels and EU region users should be able to access the platform. We are continuing to monitor closely to confirm stability.

6. resolved May 02, 2026, 12:43 PM UTC

   All systems are fully functional and this incident has been resolved.