Vanta incident
Vanta web app periodically failing to load pages
Vanta experienced a critical incident on August 29, 2025 affecting Core App, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2025, 07:44 PM UTC
We have identified an issue where the Vanta web app is failing to load pages. Users may encounter a "Something went wrong" error in various parts of the product. This is affecting all customers. Our team is investigating the root cause and will provide an update as soon as possible.
- identified Aug 29, 2025, 08:10 PM UTC
We've identified a likely root cause of the issue and are working on restoring.
- monitoring Aug 29, 2025, 08:35 PM UTC
A fix has been implemented and we are monitoring the results. Users affected will need to perform a hard refresh of their browser. Steps to perform a hard refresh can be found here: https://filecamp.com/support/problem-solving/hard-refresh/
- resolved Aug 29, 2025, 10:24 PM UTC
This incident is now resolved. Affected users will need to perform a hard refresh of their browser. Steps to perform a hard refresh can be found here: https://filecamp.com/support/problem-solving/hard-refresh/ If hard refreshing the browser does not work, they will need to clear cache. Steps to clear browser cache can be found here. https://help.vanta.com/en/articles/11345877-clearing-your-browsers-cache-and-cookies