Vanta incident
Issue with reminder emails for vendor assessment evidence request
Affected components
Update timeline
- investigating Apr 17, 2026, 07:53 PM UTC
We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.
- investigating Apr 17, 2026, 08:07 PM UTC
As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.
- identified Apr 17, 2026, 11:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 20, 2026, 11:57 PM UTC
We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly
- resolved Apr 30, 2026, 06:05 AM UTC
This incident has been resolved, and [problem] should be functioning as expected.
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