Vanta incident

Issue with reminder emails for vendor assessment evidence request

Minor Resolved View vendor source →

Vanta experienced a minor incident on April 17, 2026 affecting Core App, lasting 12d 10h. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 07:53 PM UTC
Resolved
Apr 30, 2026, 06:05 AM UTC
Duration
12d 10h
Detected by Pingoru
Apr 17, 2026, 07:53 PM UTC

Affected components

Core App

Update timeline

  1. investigating Apr 17, 2026, 07:53 PM UTC

    We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.

  2. investigating Apr 17, 2026, 08:07 PM UTC

    As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.

  3. identified Apr 17, 2026, 11:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 20, 2026, 11:57 PM UTC

    We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly

  5. resolved Apr 30, 2026, 06:05 AM UTC

    This incident has been resolved, and [problem] should be functioning as expected.