VanillaSoft Outage History

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VanillaSoft had 29 outages in the last 2 years totaling 8h 46m of downtime — averaging 1.2 incidents per month.

There were 29 VanillaSoft outages since July 12, 2024 totaling 8h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vanillasoft.com

Minor September 6, 2024

Email Deliverability Delayed for Some VanillaSoft Users

Detected by Pingoru
Sep 06, 2024, 02:03 PM UTC
Resolved
Sep 06, 2024, 07:52 PM UTC
Duration
5h 48m
Affected: VanillaSoft Web Application
Timeline · 2 updates
  1. monitoring Sep 06, 2024, 02:03 PM UTC

    We have received reports that some of our users are experiencing delays relating to email deliverability. Our engineers have identified the issue and implemented a resolution. As the system resumes its sending capabilities, it may take some time for our email system to process through the backlog. Your patience and understanding will be greatly appreciated. Our engineers will continue to monitor emails until all emails are marked as successfully delivered. If you have any additional questions or concerns, please reach out to our Customer Support Team at 972-200-0179 option 2 or via email at [email protected]. We apologize for any inconvenience these delay may have caused.

  2. resolved Sep 06, 2024, 07:52 PM UTC

    Email deliverability issues are now resolved. Please reach out to the Customer Support team should you are still experiencing issues. We thank you for your patience and apologize for any inconveniences this may have caused.

Read the full incident report →

Major September 1, 2024

SMS and VM Drop currently failing

Detected by Pingoru
Sep 01, 2024, 04:30 PM UTC
Resolved
Sep 01, 2024, 06:05 PM UTC
Duration
1h 34m
Affected: VanillaSoft VoIP/SMS
Timeline · 6 updates
  1. investigating Sep 01, 2024, 04:30 PM UTC

    We are currently investigating reports that some of our clients SMS and VM Drops failing to send. Our engineers have been engaged. It is affecting only a subset of clients are the moment. We appreciate your patience and will keep you updated with any new developments. For the latest updates, please visit our status page: https://status.vanillasoft.com

  2. investigating Sep 01, 2024, 04:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 01, 2024, 05:13 PM UTC

    While our team is looking into a resolution for the VM Drop, the current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9). We are still engaged with our engineers to identify the cause of VM and SMS failures. We appreciate your continued patience.

  4. investigating Sep 01, 2024, 05:36 PM UTC

    We are continuing to work on resolving the SMS and VM Drop failing issues. We have engaged our internal and external engineers in order to restore both services. As mentioned in an early post, if you are using the VM Drop services, you are still able to do so manually by dialing 99 then the number of the VM message you wish to send from your list between the numbers 1 through 9. ex: 991= VM Drop message 1 We apologize for any inconvenience this interruption may have caused and thank you for your patience and understanding. We will continue to update our status page as soon as information becomes available. https://status.vanillasoft.com/

  5. identified Sep 01, 2024, 05:54 PM UTC

    The issue has been identified and a fix is being implemented.

  6. resolved Sep 01, 2024, 06:05 PM UTC

    We are pleased to inform you that SMS and VM Drips are now fully functional. We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team.

Read the full incident report →

Major July 31, 2024

Service Outage Notification

Detected by Pingoru
Jul 31, 2024, 12:46 PM UTC
Resolved
Jul 31, 2024, 01:45 PM UTC
Duration
58m
Affected: VanillaSoft VoIP/SMS
Timeline · 2 updates
  1. investigating Jul 31, 2024, 12:46 PM UTC

    We are currently investigating issues affecting the following services: VS Connect-SIP 503 Errors Issue: Clients are receiving a SIP 503 Error when attempting to log in Impact: This error is affecting some of the VanillaSoft users ETA for Resolution: Our team is investigating the issue, and we will provide an estimated time for resolution as soon as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided on our status page: https://status.vanillasoft.com/

  2. resolved Jul 31, 2024, 01:45 PM UTC

    Service Outage Resolved We are pleased to inform you that the issues affecting VS Connect- SIP Errors 503 has been resolved. Issue: Clients were reporting SIP 503 Errors when logging into VS Connect Impact: Some users are having issues logging into their VoIP Phones Resolution: Due to some inclement weather in some of the states, it had affected some of the ISP providers (Spectrum). Clients are asked to reset their local routers and attempt to log back into their VS Connect. We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team at 972-200-0179 option 2.

Read the full incident report →

Notice July 12, 2024

VanillaSoft.Net- Latency Issues

Detected by Pingoru
Jul 12, 2024, 08:40 PM UTC
Resolved
Jul 12, 2024, 09:04 PM UTC
Duration
23m
Affected: VanillaSoft Web Application
Timeline · 2 updates
  1. investigating Jul 12, 2024, 08:40 PM UTC

    We are currently experiencing latency issues on vanillasoft.net. Issue: Clients are reporting slow responses when navigating on vanillasoft.net. When moving from one page to the next within the application, it is not responding. ETA for Resolution:** Our team is investigating the issue and we will provide an estimated time for resolution as soon as possible.

  2. resolved Jul 12, 2024, 09:04 PM UTC

    We are pleased to inform you that the latency issues affecting vanillasoft.net have been resolved. Thank you for your patience, and we apologize for the inconvenience.

Read the full incident report →