Valimail Outage History

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Valimail had 3 outages in the last 2 years totaling 149h 42m of downtime — averaging 0.1 incidents per month.

There were 3 Valimail outages since January 9, 2026 totaling 149h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.valimail.com

Notice April 7, 2026

Email alerts being sent for SPF record changes

Detected by Pingoru
Apr 07, 2026, 06:05 PM UTC
Resolved
Apr 13, 2026, 08:26 PM UTC
Duration
6d 2h
Affected: Application
Timeline · 4 updates
  1. investigating Apr 07, 2026, 06:05 PM UTC

    We are currently investigating an issue where an alert may be sent notifying users of a SPF record change where one has not taken place.

  2. investigating Apr 07, 2026, 11:29 PM UTC

    We are continuing to investigate this issue with the alerting messages being sent to some users. There is no impact to customers beyond suppression of SPF alert notifications.

  3. identified Apr 08, 2026, 05:29 PM UTC

    We have identified the problem and we are working on a solution to the alert update issues.

  4. resolved Apr 13, 2026, 08:26 PM UTC

    The issue related to the alert notifications has been addressed.

Read the full incident report →

Notice March 6, 2026

BIMI Logo Not Displayed in the Record

Detected by Pingoru
Mar 06, 2026, 03:31 PM UTC
Resolved
Mar 06, 2026, 05:15 PM UTC
Duration
1h 43m
Affected: Application
Timeline · 3 updates
  1. identified Mar 06, 2026, 03:31 PM UTC

    We're aware of an issue that caused the BIMI logo to be temporarily unavailable. Our team is actively investigating and working to resolve this as quickly as possible. Once the issue is fully resolved, the BIMI logo will render correctly again, including for emails sent during the period when the configuration was affected. We'll continue to share updates here as soon as we have more information. Thank you for your patience and understanding.

  2. monitoring Mar 06, 2026, 04:54 PM UTC

    A fix has been implemented, and the logo is now available in the BIMI record. We will continue to monitor the situation to ensure everything remains fully operational.

  3. resolved Mar 06, 2026, 05:15 PM UTC

    This incident has been resolved. The BIMI logo is now fully available in the BIMI record, and systems are operating normally. Thank you for your patience while we worked to address this issue.

Read the full incident report →

Major January 9, 2026

Support outage

Detected by Pingoru
Jan 09, 2026, 07:56 PM UTC
Resolved
Jan 09, 2026, 09:33 PM UTC
Duration
1h 37m
Affected: ApplicationApplicationValimail Support
Timeline · 2 updates
  1. identified Jan 09, 2026, 07:56 PM UTC

    We are aware of an outage with our product support software provider and are monitoring for a resolution closely. This outage affects our in-app support and ticket routing, as well as our knowledge base and some in-product workflows. If you have an urgent request, please reach out to your Valimail account manager or email [email protected].

  2. resolved Jan 09, 2026, 09:33 PM UTC

    This incident has been resolved. We appreciate your patience!

Read the full incident report →