Valimail experienced a major incident on September 29, 2020 affecting Application, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Application
Update timeline
- identified Sep 29, 2020, 12:00 AM UTC
Due to a widespread Microsoft issue we are unable to connect to O365. Microsoft is working on identifying the issue on their side. While Microsoft is working to resolve the issue, users of our Defend product may not have labels or other policies applied to email where Defend criteria may be met. See also https://status.office.com/
- identified Sep 29, 2020, 12:00 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 29, 2020, 12:01 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 29, 2020, 04:42 AM UTC
O365 API Services had an outage that had a downstream effect on our Defend service.