Valimail incident

Defend: Microsoft O365 Connection Issue

Major Resolved View vendor source →

Valimail experienced a major incident on March 15, 2021 affecting Application, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2021, 09:00 PM UTC
Resolved
Mar 16, 2021, 01:04 AM UTC
Duration
4h 3m
Detected by Pingoru
Mar 15, 2021, 09:00 PM UTC

Affected components

Application

Update timeline

  1. monitoring Mar 15, 2021, 09:00 PM UTC

    Due to a widespread Microsoft issue we are unable to connect to O365. Microsoft is working on identifying the issue on their side. While Microsoft is working to resolve the issue, users of our Defend product may not have labels or other policies applied to email where Defend criteria may be met. See also https://status.office.com/

  2. monitoring Mar 16, 2021, 12:10 AM UTC

    We are monitoring the Microsoft status

  3. monitoring Mar 16, 2021, 01:03 AM UTC

    Microsoft reports that their issues have been resolved, we are moving to resolve any issue on our side related to their status.

  4. resolved Mar 16, 2021, 01:04 AM UTC

    This incident has been resolved.