Valimail experienced a minor incident on August 31, 2021 affecting Application and Application and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
ApplicationApplicationApplicationAuthentication InfrastructureMailbox Connector
Update timeline
- investigating Aug 31, 2021, 07:00 PM UTC
We are currently investigating an issue with our Defend product which is stemming from an ongoing issue with AWS
- investigating Aug 31, 2021, 08:18 PM UTC
We are continuing to investigate the vendor issue and the impact to our products. Users may see timeouts in the web UI of our application. There is no impact to the application DMARC/SPF/DKIM or responses related to authentication at this time.
- investigating Aug 31, 2021, 09:38 PM UTC
We are continuing to investigate the incident with our vendor AWS.
- resolved Aug 31, 2021, 10:11 PM UTC
The issue with AWS has been resolved. Thank you for your patience.