Valimail incident

Email Authentication Infrastructure: Degraded Performance

Major Resolved View vendor source →

Valimail experienced a major incident on May 12, 2023 affecting Authentication Infrastructure and Authentication Infrastructure and 1 more component, lasting 21h 19m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2023, 05:26 PM UTC
Resolved
May 13, 2023, 02:46 PM UTC
Duration
21h 19m
Detected by Pingoru
May 12, 2023, 05:26 PM UTC

Affected components

Authentication InfrastructureAuthentication InfrastructureAuthentication Infrastructure

Update timeline

  1. investigating May 12, 2023, 05:26 PM UTC

    We are currently investigating an issue that is affecting our Authentication Infrastructure.

  2. monitoring May 12, 2023, 06:58 PM UTC

    Please be aware that Valimail is currently monitoring a performance degradation incident with our email authentication infrastructure that occurred between 16:20 and 17:08 UTC. Performance has currently stabilized. We will endeavor to keep you updated as frequently as possible, however, you can also subscribe to our Status Page (status.valimail.com) for further information regarding this service impact.

  3. monitoring May 12, 2023, 09:35 PM UTC

    Performance has stabilized and our infrastructure is operating at full capacity. Customer-facing impact is no longer being observed and we are continuing to monitor.

  4. resolved May 13, 2023, 02:46 PM UTC

    This incident has been resolved.