Valimail experienced a minor incident on March 26, 2024 affecting Application and Application and 1 more component, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2024, 01:22 PM UTC
We're currently investigating an outage impacting the SMS service provider used for Multi-Factor Authentication (MFA) in Valimail's products. Users may experience delays or failures in receiving SMS codes for MFA until the issue is resolved. The service provider is working diligently to resolve the issue and is providing updates every 30 minutes. Once the issue is resolved, we will update our status page accordingly.
- identified Mar 26, 2024, 01:38 PM UTC
3rd party MFA provider has identified the issue and implemented corrective actions. Valimail is reviewing and testing to ensure things are working as intended.
- monitoring Mar 26, 2024, 01:52 PM UTC
We continue observing an improvement in SMS outgoing traffic. Our engineers are still monitoring the issue. We will provide another update in 2 hours or as soon as more information is available
- monitoring Mar 26, 2024, 04:10 PM UTC
Valimail is still monitoring the issue and receiving information from our third-party MFA provider.
- resolved Mar 26, 2024, 05:17 PM UTC
Valimail has determined that this issue has now been resolved.